Oct 10, 2018

Senior E-Commerce Manager at HTC in Slough, UK

We have an exciting new opportunity for a Senior Ecommerce Manager to manage the customer journey on HTC and Vive.com sites for Europe, optimising the customer journey and ultimately increasing sales. We are looking for a proven ecommerce manager with 5+ years’ experience, preferably managing sites for consumer electronics/entertainment/mobile. 

Role Purpose:

  • To drive ecommerce, website strategy, user experience and other commercial initiatives for HTC and Vive.com across Europe

Responsibilities
:
  • To formulate and drive ecommerce and website initiatives – sales programmes, on-site functionality improvements, UX best practice, SEO
  • To work with the Digital Marketing Manager and International Site Managers to plan, coordinate and optimise the sites for product launches, promotions, ongoing paid, social, email and affiliate campaigns
  • To work with development teams to define and deliver site requirements, enhancements and features
  • To implement a structured on-site optimisation and test and learn process including regular A/B and MVT programme.
  • To shape and negotiate the UX roadmap with internal stakeholders and wider team
  • To produce regular monitoring and reporting of on-site KPIs - and to ensure insights are implemented for continuous improvement.
  • To collaborate with the broader team on planning and documenting business requirements with ecommerce dependencies including product, marketing, logistics, forecasting and reporting.
  • Monitor and communicate competitor activity and stay on top of market trends

Experience (Essential):
  • Excellent knowledge of ecommerce best practice, UX and SEO
  • Commercially minded to deliver sales targets and effectively optimise performance
  • Solid understanding of digital campaigns – social email, PPC and affiliates
  • Solid experience of setting and running A/B and MVT programme, and using MVT tools
  • Solid knowledge and experience of HTML
  • In-depth knowledge of Google Analytics
  • Sound experience of CMS platforms
  • Knowledge of paid and social strategy and channels
  • Able to work in a matrix environment, show initiative and forge strong relationships both internally and externally.
  • Ability to work across Europe on multiple sites
  • Fully appraised of GDPR requirements
  • Previous experience of managing 3rd party suppliers
  • Degree-level educated
  • 5+ years ecommerce experience
  • Ability to challenge and influence the status quo

Experience (Preferred):
  • Previous experience of managing sites within consumer electronics/entertainment/mobile industries
  • Additional European language would be useful (preferably French, German, Spanish)
  • Background or interest in VR and emerging technologies would be an advantage

Key Competencies:
  • Commercial
  • Planning & Organising
  • Execution & Delivery
  • Analysis and Reporting
  • Communication
  • Collaboration
  • Customer Focus
  • Creativity and innovation

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