AI has the capability to shape the future of Digital Banking. AI through chatbots can deliver personalised interactions on the basis of data. Today what can make you stand out is the way you handle your customer grievances in short your customer service. Customers prefer bank that provide the ease of navigation and also the quality of issue resolution.
Banks struggle on their part to reduce the costs, maintaining margins and increasing revenue streams. Customers demand have also increased. The answer to all this lies in Artificial Intelligence. Seeing the advancements in automation technology by implementing AI, Digital banks can address the following areas:
Efficient Customer Service
With the help of AI, analysis and delivery of information speeds up. The wait time reduces and precise solutions are delivered.
Handling customer grievance through voice is said to be the new norm. AI with the help of chatbots can personalize interactions on the basis of data.
Through predictive analytics and machine learning AI can provide insights related to design processing, improving decision making and also increasing profitability.
With the help of AI and predictive analysis, banks will be able to design targeted marketing campaigns and promotions which will be tailor made according to the customers requirements. AI can also assist in maximizing every marketing dollar.
Safety and Security
AI will prove to be very helpful in order to stop money laundering and also fraud. This can be possible through the study of complex relationships between customers behavior and suspicious patterns.