COMMON ISSUES ENCOUNTERED WHILE USING GOOGLE MY BUSINESS

Sep 30, 2020

COMMON ISSUES ENCOUNTERED WHILE USING GOOGLE MY BUSINESS

Though there are several benefits associated with Google My Business, it still suffers from its drawbacks. Over the years, the complexity related to Google My Business has been on the rising side. Let us figure out the most common issues faced while using Google My Business below :

A simple process turned into a complicated one that is what best describes Google My Business. However, it is still considered to be a useful tool to showcase and make your business stand out from its competitors.

1. Fake Competitor Listings

There are chances that you might come across several fake competitor listings, which might appear to be more harmful than useful. If in case you come across such a profile, you can reach out to Google by filling in the redressal form. It is a form that can help you highlight to Google if any business is seen violating its rules.

2. GMB Listing Suspension

There are times when your GMB listing might see the suspension sign. Many times you might not be seen adhering to the rules of Google My Business' Terms of Service, which might further lead to the suspension notice by Google.

3. Ex-Employee Revenge

An ex-employee not on good terms with your business might come up with a negative comment as a revenge plan. This will, in turn, lead to a violation of Google's Users Contributed Content Policy's Conflict of Interest Guideline. To avoid this, you can flag the review posted by the ex-employee. Further, the same will get removed.

4. Return of Ownership

There might be instances wherein you might forget your GMB login info. To get the credentials back, you can follow the below steps:
- Go to 'Manage Now'

- You will see a list of all the GMB properties that you manage

Later, start typing the name of the business that you need to own back or get the manager's rights. If the recovery email looks familiar, you can easily claim the GMB listing back.

5. Post Rejection

Google might, at times, reject your Google My Business post. The same will be highlighted through a red 'Rejected' sign. Sometimes posting content or images related to sensitive topics might lead to the rejection of posts. Another reason could be due to the use of certain offensive words.

If you have any further issues, you can easily access Google My Business Help Forum or reach out to Google My Business Support.